Claire is diligent in her service to parties and counsel. She wants to get to the crux of the issue and eliminate individual obstacles to resolving the case. Whether a mediation or an arbitration, the parties must be clear about their claims, damages, and other requested relief. As soon as the mediation is scheduled, she will want to work with counsel and the parties to clarify the issues and the requested relief. This approach allows the parties to arrive at the mediation to conclude settlement discussions, rather than just to begin.